:root{font:16px/1.5 system-ui,-apple-system,Segoe UI,sans-serif;color:#292529;background:#f7f5f6;--wine:#8d1837}*{box-sizing:border-box}[hidden]{display:none!important}body{margin:0;padding-bottom:env(safe-area-inset-bottom)}header{display:flex;align-items:center;gap:12px;padding:16px max(16px,env(safe-area-inset-left));background:var(--wine);color:white}header img{background:white;border-radius:8px;padding:3px}header>.brand{flex:1}small{display:block;font-size:11px;color:#f1d5de}button,input,textarea{font:inherit}button,a{touch-action:manipulation}button{min-height:44px;border:1px solid #d9c8ce;border-radius:9px;padding:8px 14px;background:white;color:var(--wine);cursor:pointer}button:disabled{opacity:.55;cursor:not-allowed}button:hover{background:#f4e5eb}input,textarea{display:block;width:100%;border:1px solid #c8b8bf;border-radius:9px;padding:12px;background:white;color:#292529;margin:6px 0 16px}textarea{resize:none;overflow-y:auto;height:108px;min-height:108px;max-height:108px}button:focus-visible,a:focus-visible,input:focus-visible,textarea:focus-visible{outline:3px solid #a33354;outline-offset:2px}main{max-width:1200px;margin:auto;padding:16px}.login{max-width:450px;margin:32px auto;padding:24px;background:white;border-radius:14px;border-top:4px solid var(--wine)}h1{font-size:24px;line-height:1.2}h2{font-size:17px}.login button,#send{background:var(--wine);color:white}.tools{display:flex;gap:10px;flex-wrap:wrap;align-items:center}#profile{flex:1}.layout{display:grid;grid-template-columns:320px 1fr;gap:20px;margin-top:20px}.section-title{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.section-title h1,.section-title h2{flex:1}#cases{display:grid;gap:10px}.case{padding:14px;background:white;border:1px solid #e5dce0;border-left:4px solid var(--wine);border-radius:10px}.case p{margin:4px 0 10px;font-size:13px}.case button{width:100%}#conversation{background:white;padding:20px;border-radius:14px;min-width:0}#messages{max-height:52dvh;overflow:auto;display:flex;flex-direction:column;gap:14px;padding:12px 0}.message{max-width:92%;padding:12px;border-radius:12px;background:#f2eef0;white-space:pre-wrap;overflow-wrap:anywhere}.message.asesor{align-self:flex-end;background:#f4e5eb}.message small{color:#6f5660;font-size:11px;margin-top:8px}.hint,details{font-size:13px;color:#66585f}details{padding:14px 0;border-bottom:1px solid #e5dce0}summary{cursor:pointer}#connection{margin:0;padding:7px 16px;background:#efe5e9;font-size:12px}#error{margin:12px;padding:12px;background:#fbe6e3;color:#7c241a}.paging{display:flex;justify-content:space-between;margin-top:12px}#back{display:none}a{color:var(--wine)}@media(max-width:700px){.layout{display:block}.chat-open #inbox{display:none}#back{display:block}main{padding:12px}.tools button{font-size:13px}.tools #profile{flex-basis:100%}#conversation{padding:14px}#messages{max-height:45dvh}.login{margin:12px auto}}@media(prefers-reduced-motion:reduce){*{scroll-behavior:auto!important}}

#include-closed{display:inline-block;width:auto;margin:12px 8px 12px 0}.case[data-state="WAITING_FOR_CUSTOMER"]{border-left-color:#b67417}.case[data-state="CUSTOMER_REPLIED"]{border-left-color:#19805c}.case[data-state="WAITING_FOR_AGENT"]{border-left-color:#436c9b}.case[data-state="RESOLVED"],.case[data-state="CLOSED_INACTIVITY"],.case[data-state="USER_CANCELLED"]{border-left-color:#857b80;background:#f5f2f3}

/* Theme preferences are local to this browser; default is dark. */
:root{color-scheme:dark;--bg:#151318;--surface:#211e25;--field:#19161d;--text:#f2edf0;--muted:#c2b5bd;--line:#54424e;--accent:#f1a5bc;--soft:#342631;--bubble:#302b34;--own:#462b3b;--wine:#9b2148;color:var(--text);background:var(--bg)}
:root[data-theme="light"]{color-scheme:light;--bg:#f7f5f6;--surface:#fff;--field:#fff;--text:#292529;--muted:#66585f;--line:#d9c8ce;--accent:#8d1837;--soft:#f4e5eb;--bubble:#f2eef0;--own:#f4e5eb;--wine:#8d1837}
body{background:var(--bg);color:var(--text)}
button,input,textarea,select{color:var(--text);background:var(--field);border-color:var(--line)}
button{color:var(--accent)}button:hover{background:var(--soft)}
.login,.case,#conversation{background:var(--surface);border-color:var(--line)}
.case{border-left-color:var(--accent)}.message{background:var(--bubble)}.message.asesor{background:var(--own)}
.message small,.hint,details{color:var(--muted)}details{border-color:var(--line)}
#connection{background:var(--soft);color:var(--text)}a{color:var(--accent)}
.case[data-state="RESOLVED"],.case[data-state="CLOSED_INACTIVITY"],.case[data-state="USER_CANCELLED"]{background:var(--surface)}
header{position:relative;background:var(--wine)}header small{color:#ffdfeb}
#settings{position:relative;border:0;padding:0;color:var(--text);font-size:14px}
#settings>summary{list-style:none;display:flex;align-items:center;justify-content:center;width:44px;height:44px;border:1px solid #ffffff80;border-radius:9px;color:white}
#settings>summary::-webkit-details-marker{display:none}
.hamburger{display:grid;gap:5px;width:21px}.hamburger i{height:2px;background:currentColor;border-radius:2px}
.settings-panel{position:absolute;right:0;top:52px;z-index:20;width:min(300px,calc(100vw - 32px));padding:18px;border:1px solid var(--line);border-radius:12px;background:var(--surface);box-shadow:0 12px 36px #0006;display:grid;gap:10px}
.settings-panel label{display:block}.settings-panel select{font:inherit;width:100%;padding:10px;border:1px solid var(--line);border-radius:8px}
.settings-panel p{margin:0}.settings-panel #logout{border-top:2px solid var(--accent);margin-top:8px}
.check-label{display:flex!important;align-items:center;gap:10px}.check-label input{display:inline-block;width:18px;margin:0}
.attention-badge{display:block;font-size:12px;font-weight:700;color:var(--accent);margin-bottom:6px}
.needs-attention{border:2px solid var(--accent);animation:attention-pulse 2s ease-in-out infinite}
@keyframes attention-pulse{0%,100%{box-shadow:0 0 0 0 transparent;background:var(--field)}50%{box-shadow:0 0 0 3px var(--soft);background:var(--soft)}}
@media(prefers-reduced-motion:reduce){.needs-attention{animation:none;background:var(--soft)}}
dialog{width:min(640px,calc(100vw - 24px));max-height:85dvh;overflow-y:auto;border:1px solid var(--line);border-radius:14px;background:var(--surface);color:var(--text);padding:20px}
dialog::backdrop{background:#0009}dialog h3{font-size:16px;color:var(--accent);margin-bottom:10px}dialog section{border-top:1px solid var(--line);padding:8px 0}dialog dl{display:grid;grid-template-columns:minmax(100px,1fr) 2fr;gap:8px 16px;margin:0}dialog dt{color:var(--muted)}dialog dd{margin:0;white-space:pre-wrap;overflow-wrap:anywhere}
@media(max-width:450px){dialog dl{grid-template-columns:1fr;gap:3px}dialog dd{margin-bottom:8px}}